Shipping policy
Moomento — The Majestic ships from Taiwan using UPS or EMS, depending on the destination, item, and available service.
We deliver internationally to the United States, Canada, France, Italy, Germany, Finland, the Netherlands, Austria, the United Kingdom, the United Arab Emirates, and Hong Kong. For delivery within Taiwan or to another destination, please contact moomento.official@gmail.com to confirm available arrangements. Some items may be subject to destination-specific import or carrier restrictions.
Orders are prepared for dispatch within 3-5 business days after payment confirmation. Processing time is separate from carrier transit time. Business days exclude weekends and public holidays in Taiwan.
Indicative international transit times after dispatch are:
| Shipping service | Estimated transit time |
|---|---|
| UPS | Approximately 1–5 business days, depending on the service and destination |
| EMS — Hong Kong | Approximately 1–2 business days to the destination postal service |
| EMS — United States, Canada, UK, France, Germany, Finland, the Netherlands, Austria, and UAE | Approximately 4–5 business days to the destination postal service |
| EMS — Italy | Approximately 6–7 business days to the destination postal service |
EMS estimates exclude customs clearance and may require additional time for local delivery. All estimates are indicative, not guaranteed arrival dates. Customs inspections, remote delivery locations, public holidays, and carrier disruptions may extend the timeline. The estimate applicable to your order will be provided before purchase.
Shipping charges are displayed at checkout or confirmed before payment. Once your order is dispatched, we will email your tracking details. A signature may be required upon delivery.
Customs duties, import taxes, and clearance fees are not included unless expressly stated at checkout. Where these charges are not collected by Moomento, the recipient is responsible for paying applicable amounts requested by customs or the carrier. These charges vary by destination and are separate from shipping fees. Shipments are declared accurately using the applicable transaction value; we do not undervalue purchases or declare commercial orders as gifts.
Please provide a complete delivery address, telephone number, and email address. Contact us promptly if a correction is needed; changes cannot be guaranteed after dispatch. If a parcel is returned because of incorrect details, missed delivery, or unpaid import charges, we will contact you regarding the next steps. Additional costs may apply where permitted by law.
Orders cannot be cancelled once placed, except where cancellation is required by applicable law. Return eligibility and refund terms are set out separately in our Sales & Returns Policy.
For delayed, missing, or damaged shipments, email moomento.official@gmail.com with your order number. If your parcel arrives damaged, please retain the packaging and share photographs where possible. We will assist with the carrier investigation and arrange an appropriate resolution without limiting your statutory rights.